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Trouble Ticket

12/30/99
WinFrame Client ver 4.20.727 [ALL ACCOUNTS]

As a process to stay current on updates from Citrix for all InfoAccess.net Online customers, we are issuing this upgrade to all accounts. This upgrade must be completed for all users by 5/1/00. To verify what version of software you currently have please do the following.

Take the Mouse to  "Start / Programs / WinFrame Client", then click on "Remote Application Manager". This program will then execute or run. Once the program is running, select the "Help" tab, then select "About Remote Application Manager". In this window, it will show the WinFrame Client Version Number, if it is anything less than version 4.20.727 your client will need to be upgraded with the procedures below. Close the windows by pressing "OK", then pressing the "X" in the upper right hand corner of the window.

Note:  If you have any questions regarding this upgrade please contact your system manager, or InfoAccess.net technical support. This upgrade IS NOT an update to your  InfoAccess.net SeQueL software. It may also helpful to print out this web page for your reference.

UPGRADE PROCEDURES

1. Close down any open Citrix WinFrame Sessions that you have open.
2. Double Click on the following FTP link to download and start the install of the new client. ftp://ftp.iai.net/software/ica32pkg.msi
3. You will receive a windows File Download box, select "Run this program from its current location".
4. Windows may give you a Security Warning, do you want to install and run "ica32pkg.msi from ftp.iai.net"? Select Yes.
5. A file extraction dialog box will show on the screen. Press "Start" to begin, then "ok" when file extraction is done.
6. WinFrame Client setup will run, select next 3 times. Verify on the next screen that your WinFrame Client name is the same as you InfoAccess.net Citrix logon name. Press next to continue.
7. Setup will copy the updated files to your computer, if necessary overwrite any prompted files.
8. Press OK to exit.
9. Double Click on the following FTP link to download and start the install of a TCP patch.  ftp://ftp.iai.net/software/tcpmaxdata.reg
10. Return to the InfoAccess.net Online Home Page to verify that the new version of the WinFrame Client is working.